Find answers to the most common questions about our services and processes.
Yes. DOVECURE offer a one-stop medical service package covering the whole journey: pre-departure document translation, doctor reservation, travel planning and visa assistance; on-arrival airport pickup, hotel check-in and SIM card preparation; full-process bilingual escort, dedicated transportation and paperwork handling during treatment; post-departure medical document translation, medicine delivery and follow-up consultation.
Local Chinese 5G SIM cards offer faster network speed and better cost performance. To save you from airport queues and language barriers, DOVECURE provide free pre-activated high-traffic 5G SIM cards for our pickup clients, ready to use immediately. Discount card reservation is also available for your companions.
Yes.
DOVECURE Medical provide wheelchair-accessible vehicles for the elderly, post-surgery patients and people with limited mobility.
Equipped with electric accessible seats and wheelchair lifting platforms, the vehicles eliminate strenuous wheelchair handling.
Our professionally trained drivers offer full assistance for boarding and wheelchair movement.
Our daily charter car service covers all your trips between hotel and hospital. The driver will pick you up and drop you off on time, with flexible routes for dining, pharmacy runs and other arrangements.
Our spacious MPVs fit luggage and wheelchairs, and our experienced drivers are familiar with local hospitals and road conditions.
Yes. DOVECURE Medical offer professional bilingual medical document translation. We translate English medical records into Chinese for local doctors, and Chinese diagnosis and discharge documents into English for overseas treatment and insurance claims.
All translations are completed by medically trained translators with official stamps, fully valid for hospital and insurance use.
Yes. DOVECURE core service is professional bilingual medical escort. Our staff are fluent in English and Chinese with professional medical knowledge. They will accompany you throughout the whole medical process, accurately translate your condition and the doctor’s diagnosis and advice, and handle registration, payment, medicine collection and examination bookings for you.
Yes. DOVECURE provides professional airport pickup & drop-off services. Our driver will wait for you at the arrival hall with a name sign. We offer sedans, MPVs and wheelchair-accessible vehicles with direct transfers to hotels or hospitals. Clients booking pickup service will receive a free pre-activated local 5G SIM card for immediate use upon arrival.
Yes. Discharge summaries, test reports and billing statements can be translated into English with official translator stamps, valid for overseas insurance claims and further medical treatment.
Hospital stays and emergencies can be stressful overseas. DOVECURE medical concierge covers emergency response, in‑hospital escort, paperwork support and official medical‑document translation for your safe medical journey in China.
You may follow doctor’s instructions and get check‑ups locally in your home country.
Send us your test results for medical advice from your previous attending physician.
DOVECURE can also support tele‑consultation and arrange medication delivery overseas.
Emergency payment is due on‑site. Cash, Alipay, WeChat Pay, Visa and Mastercard are accepted.
Direct‑billing is available at private hospitals and international wings of public hospitals.
General public hospital emergency rooms usually require upfront payment. Keep medical records and receipts for insurance claim after returning home.
Most emergency‑room staff only speak basic English for complex medical conditions. Keep contacts of Chinese‑speaking contacts for interpretation.
Clients of DOVECURE medical concierge get 24‑hour emergency response. Call us when emergencies occur, and our bilingual on‑site escorts will assist with doctor communication and hospital paperwork.
No appointment is required. Emergency departments are open 24/7.
Triage is applied: critical‑condition patients (heart attack, stroke, severe trauma) get priority. Non‑urgent cases such as fever or gastroenteritis are seen in registration order.
For life‑threatening emergencies, call 120 for an ambulance to the nearest qualified hospital.
Most international medical insurance imposes restrictions on these services:
1.Routine check‑ups, cosmetic dentistry and TCM wellness care: mostly self‑paid and non‑reimbursable;
2.TCM treatments such as acupuncture and tuina: covered by some high‑end plans with spending limits, and proof of medical necessity is required;
3. Therapeutic dental care: partially covered by certain policies with limited reimbursement rates and caps.
Coverage depends on your policy terms. Send us your policy document, and DOVECURE Concierge will give you a preliminary assessment.
Complications from reasonable treatment are generally covered if within your policy scope. No coverage applies for pre‑existing conditions or excluded items, subject to your insurance policy.
Contact your insurance broker immediately if unexpected issues occur. Keep all medical records and invoices for claim processing.
Direct‑billing means medical fees are settled directly between insurer and hospital. Simply present your insurance card and sign, no upfront payment or reimbursement claim is required.
Two main types of hospitals offer this service:
Book via DOVECURE, and we will confirm direct‑billing rules and assist pre‑authorization in advance for your smooth hospital visit.
This depends on your insurance product and the hospital you visit.
Major global high‑end medical insurance plans (such as Bupa, Cigna, Allianz, MSH, etc.) mostly support **direct‑billing** at private hospitals and international / VIP departments of public hospitals in China. Under direct‑billing, the hospital settles medical fees directly with the insurance company after your treatment, so you do not need to pay out‑of‑pocket upfront. However, ordinary outpatient and inpatient departments of regular public hospitals generally do not support direct billing. You will need to cover the costs yourself and claim reimbursement from your insurer after returning home.
If you are unsure which hospitals in China are covered by your insurance, please contact **DOVECURE Medical Concierge**. We can help you check the partner hospital network for your insurance plan.
It is generally acceptable, yet you will mostly need to pay all expenses upfront and file for reimbursement after returning home. Coverage is only valid for outpatient, emergency and inpatient costs caused by **sudden illness or accidental injury**.
Routine physical check‑ups, traditional Chinese medicine wellness services, dental care, cosmetic surgery, and treatment for pre‑existing conditions are usually not covered by travel medical insurance. Please refer to the clauses in your insurance policy. It is recommended that you carefully check the coverage scope and deductible before departure.
If you book package services through DOVECURE Medical, we can handle unified settlement for you. You do not need to go through separate payment procedures at the hospital. We can also secure preferential package rates from our partner hospitals, which offer better value than booking on your own. All costs are fully transparent with a total price confirmed in advance, and no extra charges will be added during the service.
It depends on your specific insurance plan and the hospital.
Some high‑end private hospitals and international departments of public hospitals have direct‑billing partnerships with international insurance companies. Under these arrangements, the insurer settles fees directly with the hospital, so you do not need to pay out‑of‑pocket first and then file for reimbursement.
Most regular public hospitals require you to cover all costs upfront, then submit invoices and medical records to your insurance company back home to claim reimbursement.
If you are unsure whether your insurance is accepted, you may contact **DOVECURE Medical Concierge**. We can help you check the direct‑billing policies of partner hospitals, and prepare English‑language medical records and translated invoice documents required for reimbursement.
In Chinese public hospitals, you generally need to pay a deposit in advance, and any over‑payment will be refunded and under‑payment settled upon discharge.
For outpatient services, payment is completed on‑the‑spot before you receive examinations and collect medicines.
For inpatient treatment, a deposit is required upon admission.Medical costs will be deducted from the deposit during your stay, and final settlement will be made at discharge with refunds for surplus funds or supplementary payment for shortfalls.
Private hospitals and international departments offer more flexible settlement terms, and some support post‑payment.
For overseas users with linked international credit cards, the per‑transaction limit is approximately 2,000 RMB, and the monthly cumulative limit is around 50,000 RMB. This is fully sufficient for daily expenses such as dining, taxi rides and minor medical bills. For substantial medical costs including surgery and hospitalization, you may pay directly with your international credit card (Visa / Mastercard). Payment terminals at most Grade‑A tertiary hospital billing windows support international credit card swiping.
Alipay and WeChat Pay are the most convenient options. Scanned‑code payment is accepted by nearly all hospitals, pharmacies, restaurants and supermarkets across China, while cash is rarely used. Overseas users may link their international credit cards such as Visa, Mastercard and JCB to Alipay or WeChat Pay. Once linked, you can complete payments by scanning QR codes with the same experience as local Chinese users.
You can come to China for a short doctor's visit on a tourist or business visa. If you need long-term specialized treatment or to stay in hospital, we recommend getting a medical visa — it lets you stay longer and keeps all your paperwork fully compliant. The team at Dovecure Medical can help you with professional visa advice and handle the whole application process for you.
Senior Medical Advisory Team — With an average of over five years of clinical experience, the team has supported over 1,000 families in accessing coordinated, high-quality medical care in China.
Senior Medical Advisory Team — With an average of over five years of clinical experience, the team has supported over 1,000 families in accessing coordinated, high-quality medical care in China.
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