Find answers to the most common questions about our services and processes.
Yes. Many of our clients continue to use our prescription refill service long after returning home.
The process is simple:
Of course, what can be shipped and whether it can clear customs depends on the regulations of your country. DOVECURE will help you choose the most reliable shipping method. It's like bringing your Chinese treating physician home with you, for continuous follow-up on your recovery.
Yes. Guangzhou now has many formal "Internet + Nursing" home care services.
Basic nursing services such as injections, IV infusions, dressing changes, suture removal, and stoma care can all be booked for home visits by nurses.
DOVECURE can help you select licensed platforms and certified nurses, with transparent pricing and reliable service.
We also help coordinate language communication, clarifying your requirements with the nurse in advance.
During post-operative recovery, you don't need to go to the hospital every day — you can receive care right at home, which is much more convenient.
Yes. For patients with frequent follow-up visits, we offer treatment packages and monthly packages that are more affordable than purchasing single sessions:
DOVECURE can customize a suitable plan based on your visit frequency to help you save on costs.
Yes. Allergies are critical safety information. DOVECURE will note and sync your allergy history with the doctor during the appointment stage. During your visit, our medical escort specialist will emphasize it to the doctor again. We will also double-check with nurses before medication pickup and IV infusion. Additionally, we will prepare a bilingual (Chinese-English) allergy alert card for you to carry with you at all times, to handle emergency situations and reduce risks through multiple layers of protection.
As China’s top core destination for international medical tourism, Guangzhou has exclusive "medical + wellness + cultural travel" custom routes built just for overseas medical visitors. They can be fully adjusted to fit your medical schedule, so you can dive straight into classic Lingnan cultural experiences right after your treatment. You can get full one-stop supporting services from DOVECURE Medical Concierge, including TCM wellness sessions and premium custom cultural travel arrangements — no need to chase down scattered service providers on your own, you can easily enjoy authentic Chinese cultural tourism highlights in the free gaps of your medical trip.
Our medical escort specialists are primarily bilingual in Chinese and English. For other languages, we can coordinate with our partnered interpreters.
Languages including Japanese, Korean, French, and Spanish can be booked in advance, with charges per session or per day.
For less common languages, you can also let DOVECURE know ahead of time and we will try our best to arrange an interpreter. However, we recommend booking at least one week in advance so we can assign the most suitable translator for you.
The areas around Guangzhou are perfect for 1–3 day short trips.
DOVECURE can customize a relaxing short trip based on your schedule and physical condition.
Yes. Staying in a hotel directly for a long period can be costly.
We recommend three types of options:
We will help you select suitable accommodation based on your budget, length of stay, and facility needs, saving you the trouble of comparing prices on your own.
Yes, we can accommodate such needs. When booking hotels, we prioritize accommodations with suitable dining options or locations near relevant restaurants. During hospitalization, we will assist in confirming meal options with the hospital and can also help order compliant food delivery. Restaurants on your travel itinerary will be pre-screened according to your dietary requirements.
Simply inform DOVECURE of your dietary restrictions in advance, and we will coordinate all arrangements throughout your stay.
Combined itinerary arrangements are fully supported. Dental, ophthalmology and medical aesthetics services in China offer outstanding cost-effectiveness: teeth cleaning and filling, dental implants and orthodontics; SMILE laser surgery; and various types of formal light aesthetic treatments can all be planned. DOVECURE screens qualified institutions and practitioners, and reasonably intersperses these procedures with your medical treatment itinerary, allowing you to complete multiple needs in one trip to China.
They can be combined for a time-saving and efficient arrangement. DOVECURE can flexibly integrate the checkup into your treatment schedule: the checkup can be completed in the early stage of treatment, with the report provided to your attending doctor as reference; it can also be done in the later stage of treatment, as a follow-up checkup before discharge. We will translate the checkup report and organize it together with your medical records for your easy reference after returning home. No extra appointment or running around is needed — you can complete both treatment and checkup in one trip.
This is a common issue faced by foreign patients.
DOVECURE's medical escort specialists will help translate the medication dosage and contraindications into English, and apply bilingual labels to the medicine boxes indicating the time and dosage for each medication.
If you have any questions about your medication, you can always contact us to connect with the doctor — never take medication based on guesswork.
After returning home, if you need prescription refills or prescription translation, you can also entrust DOVECURE to handle these arrangements.
Some documents are available on the day of discharge; however, the complete inpatient medical record (including surgical records, pathology reports, etc.) requires several days to one week, as it must be written and reviewed by doctors before it can be copied.
Available on discharge day: Discharge summary, diagnosis certificate, same-day test reports, prescriptions and medication lists.
The complete medical record can be printed at a later date, or you can entrust DOVECURE to handle the copying and translation on your behalf and mail it directly to your overseas address — no need to make a special return trip.
For inpatients, tests are usually coordinated and scheduled by the ward nurses after the doctor writes the medical order. When it's time, someone will come to get you, or you'll be told the time to go to the examination department on your own.
Popular tests (such as MRI, CT, gastroscopy/colonoscopy, and ultrasound) may have a waiting time of 1–3 days. Non-urgent tests will require waiting. If you want to get the test done sooner and receive results faster, you can mention this to your doctor to see if it can be prioritized.
DOVECURE's inpatient escort service also includes test accompaniment: we'll accompany you to the examination room at the scheduled time, help with queuing, communicate with the technicians, and escort you back to the ward afterward — so you don't have to find your way around or run back and forth, making the whole process much less stressful.
Most hospitals allow food delivery. Orders are delivered to the ground floor of the ward building, and you or a family member can go down to pick them up — it's very convenient.
But please note:
If you're not sure what's good nearby or what fits your dietary requirements, you can ask your DOVECURE medical escort. We know the area well and can recommend reliable options.
We do not recommend taking them without prior approval. Be sure to inform your ward doctor in advance.
Medications you bring from home may contain overlapping ingredients or cause drug interactions with hospital-prescribed medicines, posing safety risks. Upon admission, please inform your doctor of all medications, supplements, and vitamins you are taking. You may only take them after your doctor's evaluation and approval.
When there are language barriers in communication, DOVECURE medical escort specialists can assist with translation and confirmation of your medication situation, ensuring medication safety.
It is perfectly normal to seek multiple opinions before major treatment or surgery.
You can directly request an in-hospital expert consultation from your attending physician. You may also bring your medical records and imaging materials to consult with specialists from other hospitals for a second medical opinion. Do not stop taking medication or change your treatment plan on your own — always discuss any concerns with your treating doctor first.
The consultation process can be complicated for overseas patients to navigate independently. DOVECURE can assist with booking external specialists, submitting medical records, and arranging online remote consultations, helping you easily obtain professional advice from multiple sources.
It depends on your medical condition:
Always keep your contact information available and never leave the hospital without authorization. If you wish to go out, you can consult your DOVECURE medical escort specialist, who will help verify the doctor’s orders and keep you updated on treatment arrangements in a timely manner.
The daily routine in public hospitals is relatively fixed:
Morning procedures start early, and multi-bed wards are more likely to have disturbances. If you have high requirements for sleep quality, a private ward is recommended.
Room changes are possible, but depend on bed availability in the target ward type. Simply submit a request to your attending doctor or head nurse. The transfer can be processed if a bed is available, and the room fee will be charged at the new rate. Single and double rooms in top-tier public hospitals are in high demand, and many departments have long waitlists, so a room may not be available immediately. If you have specific requirements for ward conditions, it is recommended to inform DOVECURE before admission. We can check bed availability in advance and help with the waitlist and reservation, to avoid shared wards as much as possible.
Public hospitals require valid ID for inpatient admission registration, and passports are the primary accepted document.
If your passport is lost or not with you, most hospitals can process admission provisionally upon presentation of a passport photo or copy, or a driver's license, international driver's license, or visa copy, with the original document to be provided later.
For critical and severe emergencies, treatment is prioritized first, and registration procedures are completed afterwards.
If you encounter admission issues due to document problems, you can contact DOVECURE's patient accompaniment coordinator to assist with communication and coordination with the hospital, ensuring treatment is prioritized while procedures are completed later.
Most national public health insurance systems (such as Medicare in the U.S., NHS in the UK, and domestic public insurance in China) do not reimburse medical expenses incurred outside the home country. Only specialized international medical insurance / global medical insurance provides this coverage.
So you first need to confirm whether your policy offers "global coverage." If you're unsure, you can send photos of your insurance contract to DOVECURE, and we can help you check whether it includes treatment coverage within China.
Generally, it only covers outpatient, emergency room visits and hospitalization for sudden acute illnesses or accidental injuries — similar to travel insurance. Pre-existing conditions, health checkups, TCM conditioning, and dental treatment are not covered.
If you fall ill suddenly during the Canton Fair or your business trip, you can contact DOVECURE first. We'll help arrange your medical visit while simultaneously confirming whether your company's business travel insurance covers the claim, saving you the trouble of running back and forth between parties.
This service is designed for sudden critical injuries or illnesses occurring overseas. It can assist with emergency treatment, hospital coordination, and arrange medical repatriation back to your home country.
If you experience a sudden critical condition in China, you can call your insurance's emergency assistance hotline. It only covers emergency situations — chronic conditions, routine treatment, health checkups and wellness services are not included.
In case of an emergency, you can also contact DOVECURE. We provide emergency room escort services and simultaneously coordinate with the insurance assistance channel to improve response efficiency.
The price difference for the ward upgrade must be paid out of pocket. For example: if insurance covers 500 RMB/day for a general ward and the private room costs 1500 RMB/day, you would be responsible for the 1000 RMB daily difference.
At direct-billing hospitals, the insurance-covered portion is settled directly, and you pay the difference on-site.
If you're unsure about ward options and price differences, DOVECURE can provide tailored advice based on your insurance terms, balancing comfort and unnecessary expenses.
This is a very common situation and can be handled as follows:
DOVECURE can assist in coordinating between the insurance company and the attending physician, clarify the reason for claim denial, and help adjust to a suitable plan — minimizing out-of-pocket costs and maximizing reimbursement ratios as much as possible.
Yes. DOVECURE works with officially qualified translation agencies. All translated documents are stamped with a special translation seal, meeting the claim review standards of the vast majority of international insurance companies.
Our translators have professional medical backgrounds and are familiar with medical terminology, avoiding the professional inaccuracies common in general translations. Many clients have had their self-translated medical records rejected by insurance companies, but successfully completed their claims after we re-translated the documents.
Yes, the documents can be reissued. However, handling this remotely on your own is very complicated — it requires coordinating with clinical departments, obtaining doctor signatures, official stamping, and translation, which involves high communication costs back and forth.
Simply send the list of required documents from your insurance company to DOVECURE. We will handle everything on your behalf at the hospital: reissuing documents, official stamping, scanning, translation, and final delivery to you — no need to travel back to China.
Chinese hospital systems are not connected with overseas insurance providers, so hospitals cannot directly look up your insurance details.
Direct billing process: First, apply for pre-authorization from your insurance company. The insurer will issue an authorization letter and send it to the International Department / Insurance Office of the partner hospital. When you arrive at the hospital, simply present your name and insurance number — after verification by the hospital, direct billing can be activated.
Handling this on your own is time-consuming and error-prone. Simply hand over your insurance card and related requirements to DOVECURE. Our insurance specialists will assist with pre-authorization and coordination, so you can go directly to your appointment upon arrival.
The general rules are as follows:
DOVECURE can recommend qualified institutions and help you access preferential pricing.
Caregiver fees vary by city and level of care required. In Guangzhou's Grade-A tertiary hospitals, 24-hour caregivers cost approximately 200–400 RMB per day.
There are two payment models: fees can be paid collectively through the hospital's partnered nursing agencies, or if you hire a caregiver independently, payment is usually made in cash.
DOVECURE can recommend qualified caregivers and nursing agencies, help verify service details, negotiate prices, and prevent overcharging.
Airport exchange counters usually have unfavorable exchange rates and high service fees, so large amounts of currency exchange are not recommended there.
More cost-effective options: exchange at a downtown bank branch with your passport, or withdraw cash directly from an ATM using your overseas bank card, which will be charged at the real-time exchange rate.
If you need a small amount of cash urgently right after landing, you can inform DOVECURE in advance. We can help prepare some emergency cash upon airport pickup, and will also guide you to authorized exchange locations to avoid common scams.
There is a significant price difference. Public hospitals offer affordable fees and professional physicians, but appointment slots are hard to get and waiting times are long. Private institutions offer a better experience with no waiting, but prices vary greatly and there is a risk of excessive sales pitches and upselling.
When booking through DOVECURE, we only recommend formally qualified, reputable partner institutions at preferential prices. We also help review your treatment plan to steer you away from unnecessary high-cost procedures.
Not necessarily. The most important thing is to choose a package that suits your individual situation.
If you're not sure which to choose, simply tell us your age, gender, medical history and budget. DOVECURE will match you with a suitable package, removing unnecessary items while ensuring no critical screenings are missed.
Reference prices at Grade-A Tertiary Public Hospitals are approximately:
Purchasing a treatment package is generally 10%–20% cheaper than paying per session. The TCM wellness packages recommended by DOVECURE are not only more cost-effective but also include full-process bilingual medical escort — you don't need to navigate the hospital or communicate with doctors on your own, delivering even greater value.
For life-threatening critical conditions, hospitals will provide emergency treatment first and charge later — they will never refuse treatment due to lack of payment. However, for general emergency cases, payment is still required before treatment.
If you truly encounter an emergency where you don't have enough money and are having payment issues, contact DOVECURE immediately.
We provide 7×24-hour emergency assistance: we can deliver cash to your nearest location or remotely advance payment for your medical expenses. Your treatment comes first — don't let payment issues delay your care.
Both services can be arranged on your behalf.
You don’t have to interrupt your treatment after returning home — we ensure seamless continuity for both medication refills and follow-up care.
Yes, you can. Public hospitals provide a daily itemized hospital bill for inpatient stays, which lists all expenses in detail — including medication fees, diagnostic test fees, treatment fees, bed fees and more. You can print the bill at the nurse station.
Many foreign patients cannot understand Chinese bills and have no one to consult when they have questions. DOVECURE’s inpatient medical escort service includes daily expense verification. Our specialists will check your daily bill details for you, and directly assist you in contacting medical staff or the billing office if you have any questions, ensuring fully transparent and clear charges.
Not understanding the Chinese TCM wellness follow-up precautions can easily lead to wrong operation details and affect the conditioning effect. You can ask the hospital for an English version of the wellness care guide, or entrust a professional translation agency to translate the content to ensure that all conditioning requirements are accurately understood. You can also directly get professional Chinese-English bilingual TCM wellness guidance translation services from DOVECURE Medical Concierge, which accurately converts all follow-up conditioning requirements into easy-to-read English instructions. The full-process supporting services including medical record and report translation and follow-up consultation docking are covered, so you no longer need to worry about not understanding Chinese conditioning instructions.
Absolutely — language gaps do get in the way of your TCM wellness experience. Therapists will struggle to figure out exactly how much pressure you can take, how the acupoints feel, and how your body is reacting, which easily makes the whole session far less comfortable. You can turn straight to DOVECURE Medical Concierge for full one-stop services including TCM wellness booking and full bilingual on-site accompaniment. Our bilingual staff who know the TCM wellness scene inside out will help you talk smoothly with your therapist and get every one of your physical feelings across clearly, so no language issues will ever ruin your wellness experience.
Sure! Huange’s bilingual medical record and report translation follows strict medical translation standards, and we will prepare a properly stamped version that fully fits your home insurance company’s requirements — this will drastically boost your claim approval rate. You can get full one-stop services from DOVECURE Medical Concierge: appointment booking, full bilingual medical accompaniment, flight & hotel booking, and more. Our bilingual staff who know the hospital scene inside out will make sure your symptoms are clearly communicated and the doctor’s advice is fully understood, no language stress at all.
Regular translation apps can hardly get TCM terms and specialized medical words right, which easily leads to miscommunication and may even mess up your diagnosis — we strongly don’t recommend using them directly.
The international departments of top public hospitals in major Chinese cities almost always have English-speaking medical teams on site, but regular outpatient doctors rarely have enough experience handling full English consultations. Casual daily chats work fine, but things can easily get misinterpreted once professional medical terms come up. You can turn straight to DOVECURE Medical Concierge for full one-stop services — appointment booking, full bilingual medical accompaniment, flight & hotel booking, and more. Our bilingual staff who know the hospital scene inside out will make sure your symptoms are clearly communicated and the doctor’s advice is fully understood, no language stress at all.
Lots of wellness providers across China now offer custom "light medical + cultural travel" packages, so you can pick low-stress cultural sightseeing and nature retreat itineraries that fit your recovery progress. DOVECURE’s TCM wellness tourism service teams up with certified TCM doctors for a pre-trip basic health assessment, then matches you with the right programs like acupuncture, tuina massage and moxibustion — no random, unguided experiences at all.
If you bring foreign-language test reports for medical treatment in China, it is recommended to prepare a standard Chinese translated version in advance to help doctors quickly understand your condition. General outpatient departments in public hospitals usually require Chinese medical records, otherwise it will be difficult for doctors to quickly and accurately obtain key information. The international departments of Guangzhou’s international medical pilot hospitals can directly accept foreign-language reports, but preparing a professional medical translated version in advance can greatly shorten the initial consultation communication time. It is not recommended to use ordinary translation software for literal translation, as it is easy to cause deviations in medical terminology and affect doctors’ judgment. You can directly access DOVECURE Medical Concierge to get one-stop services including professional medical report translation and full-process bilingual medical accompaniment. You don’t need to bother with the compliant translation of foreign-language reports, and you can also synchronously connect to full-process supporting services such as appointment registration, flight and hotel booking, making your entire medical visit smooth and worry-free. The translated report is only for the doctor’s reference and cannot replace core examination materials such as original medical image films and pathological slides. Please bring all the original documents with you during the visit.
As long as you keep the quantity within a reasonable personal-use limit, and bring the hospital’s official prescription and medical certificate with you, you can pass through customs smoothly, fully complying with the rules set out in China's Drug Import Administration Measures.
Organize your latest post-arrival-home examination reports and symptom records first, then apply for remote follow-up consultation through the international department of the hospital you previously visited. When you plan to return to China later, DOVECURE Medical Concierge provides full-process services covering visa assistance, flight and hotel booking, bilingual medical accompaniment, medical record and report translation, and TCM wellness tourism, helping you easily arrange a follow-up consultation with your former Chinese doctor.
Yes, it works perfectly. Hospital systems in most major Chinese cities have been fully updated, allowing Foreign Permanent Resident ID Card holders to complete the full process of medical record setup, registration, payment, and report collection directly via self-service kiosks and online mini-programs.
Wondering how to pay for medical bills in China? Official hospital windows only accept RMB, while the international departments of most foreign-serving hospitals support all mainstream international credit card payments. Avoid transferring money to a third party for bill payment to fully protect your financial security.
Skip long hospital queues in China: book 7-10 days in advance through the hospital’s official international reservation channel, access the international department / priority service line, and receive all routine exam reports within 48 hours. You can also complete the full appointment process with DOVECURE Medical Concierge.
Senior Medical Advisory Team — With an average of over five years of clinical experience, the team has supported over 1,000 families in accessing coordinated, high-quality medical care in China.
Senior Medical Advisory Team — With an average of over five years of clinical experience, the team has supported over 1,000 families in accessing coordinated, high-quality medical care in China.
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