English
⏱
24-hour booking response
We confirm your booking within 24 hours. A reminder with the agreed time, dial-in number and pre-call notes is sent 24 hours before the consultation.
Att+
Attending-level or higher
24h
Booking response
15min
Per-call duration
24h
Bilingual summary delivery
Why Dovecure
Why international patients choose Dovecure telephone consultation
We handle scheduling, record review and translation, plus call setup — so one phone call is all it takes to consult a Chinese physician.
🎙
15 minutes of direct dialogue
Speak directly with the physician at the scheduled time — symptoms and history can be clarified on the spot. If the physician's schedule allows, the call can be extended in 10-minute increments.
📄
Bilingual summary in 24 hours
Within 24 hours after the call, you receive a bilingual consultation summary covering the physician's advice, medication guidance and follow-up suggestions — ready to share with your local doctor.
🔒
Calls are not recorded
The call is not recorded. Beyond what is necessary to arrange the consultation, Dovecure does not collect or retain the content of your conversation with the physician.
When it fits
Where a phone call works best
Telephone consultation is not a substitute for in-person care. It works when a spoken conversation is the most efficient way to clarify your case.
✈️
Deciding on China care
Get clarity before committing to travel for treatment
🗣
Complex case discussion
Symptoms and history are intricate — clarify through real-time dialogue
📋
Report interpretation
Test results are unclear — hear them explained in plain language
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Medication guidance
Have a treatment plan and want a cross-border second opinion
🛌
Post-op & chronic care
Update your Chinese physician on recovery or condition changes
👨👩👧
Family member on behalf
For elderly parents who find typing difficult — a call is easier
How it works
Five steps to a completed telephone consultation
From booking to receiving your bilingual summary, record review and translation are complimentary throughout.
1
Submit booking and upload records
Submit your booking through the App or Web. Describe your symptoms, prior history and test results (up to 10 pages reviewed and translated for free). We recommend preparing key points and questions in advance.
≤ 24hresponse
2
Record review and translation
Our medical team reviews and translates your records, then submits them to the physician 48 hours before the call. If anything is incomplete, we notify you within 24 hours to fill in the gaps.
48h priorto physician
3
Time coordination and reminder
We coordinate the call time with the physician and send you a confirmation 24 hours before the consultation — including the time slot, dial-in number and pre-call notes.
24h priorreminder
4
15-minute telephone consultation
At the scheduled time, Dovecure places or guides you to place the call. If the physician is delayed, the call is extended by the delay; if the call drops, we help reconnect.
~15 mincall
5
Bilingual summary delivered
Within 24 hours after the call, we deliver the bilingual consultation summary covering the physician's advice, medication guidance and follow-up suggestions.
≤ 24hdelivery
Pricing
Transparent pricing · no hidden fees
Every possible charge is listed here.
Trust
Why you can trust these physicians
Every consulting physician is credentialed by Dovecure before they take calls.
Physician credentialing
Att+
Tier threshold
Licensed physicians at Chinese hospitals, Attending-level or higher
Licensed physicians at Chinese hospitals, Attending-level or higher
Tier 3A
Recommended hospitals
Predominantly top-tier (Tier-3A) and JCI-accredited hospitals
Predominantly top-tier (Tier-3A) and JCI-accredited hospitals
Call privacy & data protection
Calls are not recorded. Beyond what is necessary to arrange the consultation, Dovecure does not collect or retain the content of your conversation with the physician. Your medical records are encrypted in transit and at rest, and are not disclosed to any third party without your authorization.
To arrange the telephone consultation, you authorize Dovecure's medical team to process your medical information (for review and translation) and share it with the consulting physician. The handling of personal information and your right to withdraw consent follow Articles 14 and 29 of the Personal Information Protection Law of the People's Republic of China. To exercise your right of withdrawal, contact cure@dovecure.com.
FAQ
The 8 questions patients ask most
Real concerns, real answers.
Q Is Dovecure a hospital?
No. Dovecure is a third-party concierge service, not a medical institution. It does not provide medical diagnosis, treatment or prescriptions. Clinical opinions are given by the licensed physician based on the call and your records; clinical responsibility rests with the consulting physician.
Q Can I trust the physician?
Every consulting physician is a licensed physician at a Chinese hospital, Attending-level or higher, credentialed by Dovecure. Recommended hospitals are predominantly Tier-3A and JCI-accredited.
Q Are calls recorded?
No. Calls are not recorded. Beyond what is necessary to arrange the consultation, Dovecure does not collect or retain the content of your conversation with the physician. Your records are encrypted in transit and at rest, and are not disclosed to any third party without your authorization.
Q Is 15 minutes enough? Can I extend?
A standard call is ~15 minutes. We recommend preparing key points and questions in advance. If the physician's schedule allows that day, the call can be extended at + USD 100 per 10 minutes. Any partial 10-minute block is billed as a full 10 minutes.
Q What if I'm late? Can I reschedule?
If you are more than 10 minutes late, the consultation is treated as forfeited, and you may apply for one reschedule. Reschedules requested ≥24 hours before the call are free once; from the 2nd reschedule onward, USD 100 each. If the physician is delayed, the call is extended by the delay.
Q Can I get a refund if I'm not satisfied?
Cancel before the call starts for a full refund, returned via the original payment method within 7 business days. Once the call has begun (the physician has started the consultation), no refund is available. If the call cannot be completed due to the physician's side, force majeure, or Dovecure's fault, you may choose a full refund or one free reschedule.
Q Can I get a prescription? What about emergencies?
No prescriptions. Dovecure does not issue prescriptions or sell medication; for prescription drugs, please follow the physician's advice and seek care in person. This service is not for emergencies — for acute or life-threatening conditions, dial your local emergency number or go to the nearest emergency department.
Q Do I need to sign a paper contract?
No. This agreement takes effect once you tap "Agree" within the platform — no printing, signing, sealing or mailing required.
