Talk face-to-face with a licensed Chinese hospital physician over Zoom. We handle scheduling, Zoom setup, technical guidance and a connection test, record pre-review and translation — and prepare a bilingual summary after the call.
We handle scheduling, Zoom setup, technical guidance, connection testing, record pre-review and translation — all you need to do is open the link 24 hours before the call.
Meet a licensed Chinese hospital physician face-to-face over Zoom. The doctor can see your current state and review imaging together — ideal for first-visit consultations and follow-up visits that require real-time visual contact.
We set up the Zoom meeting, walk you through it, and test your connection. A technician is online 10 minutes before the call to make sure audio, video, and network are working properly.
You receive a bilingual summary within 24 hours of the call, with physician recommendations, medication notes and follow-up reminders — shareable with your local doctor or usable for ongoing remote care.
Sessions are not recorded by default. Without written consent from both the physician and the patient, neither side may screen-record, screenshot, or share the call.
Video consultation does not replace an in-person visit — it is best when you need to "see the patient and share records" together.
Talk face-to-face first, then decide whether to fly
Rashes, gait, expressions — details that need a "live look"
The doctor can walk you through imaging and lab reports live
New symptoms — hear directly how a doctor interprets them
Already seen at a Chinese hospital, need a video follow-up
Family can dial in and stay with you through the call
From order to bilingual summary — pre-review and translation are included with every video consultation.
Order through the App or Web, describe your symptoms and prior tests (up to 10 pages of core records, pre-review and translation free). Tip: list your key points and questions in advance.
Our medical team pre-reviews and translates your records and submits them to the physician 48 hours before the call. If anything is missing, we notify you within 24 hours.
We send the Zoom link, meeting ID and quick-start guide 24 hours before the call. A technician helps you complete a connection test to confirm audio, video and network are working.
A technician joins 10 minutes before the call to assist. If the physician is delayed, the call is extended by the same duration. If you are late by more than 10 minutes, the call is forfeited (one free reschedule).
Within 24 hours of the call, you receive a bilingual summary including physician recommendations, medication notes and follow-up reminders.
Every fee that may apply is listed below. Beyond these items, no additional platform service fee is charged.
Every physician taking video consultations has passed our credential verification, and an electronic consent form is in place with you.
Sessions are not recorded by default. Without written consent from both the physician and the patient, neither side may screen-record, screenshot, or share the call. Your medical records are encrypted in transit and at rest, and are not disclosed to any third party without authorization.
To complete the video consultation, you authorize our medical team to process your medical information (for pre-review and translation) and to share it with the consulting physician. The processing of your personal information and your right to withdraw consent follow Articles 14 and 29 of the Personal Information Protection Law of the People's Republic of China. To withdraw consent, contact cure@dovecure.com.
Real concerns, real answers.
Senior Medical Advisory Team — With an average of over five years of clinical experience, the team has supported over 1,000 families in accessing coordinated, high-quality medical care in China.
Senior Medical Advisory Team — With an average of over five years of clinical experience, the team has supported over 1,000 families in accessing coordinated, high-quality medical care in China.
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